Terms of service
Brand: Bloom & Flame
Effective Date: 21 October 2026
Website: https://bloomandflame.com
Welcome to Bloom & Flame. These Terms & Conditions govern your access to and use of our website and purchases made through it.
By accessing our website or placing an order, you agree to these terms, subject to applicable law. Please read them carefully before making a purchase.
About Bloom & Flame
Bloom & Flame operates an online store offering candles and related products.
Before publishing these terms, the website owner must insert the complete legal name of the business, its business address, and other legally required seller details in the appropriate website disclosures.
Customer Support Email: bloomandflame2026@gmail.com
WhatsApp: +91-7703 882 362
Eligibility and Website Use
You agree to use this website lawfully and provide accurate information when placing an order.
You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, or use it for fraudulent or unlawful purposes.
If you place an order on behalf of another person or organisation, you confirm that you are authorised to do so.
Product Information
We make reasonable efforts to display accurate product descriptions, photographs, dimensions, colours, fragrance details, and other relevant information.
Because candles may be handcrafted, minor variations in appearance, colour, texture, finish, or decorative details may occur. Such variations will not affect any rights you have if a product materially differs from its description or is defective.
Product images are illustrative where indicated. Please review the specifications and care instructions before ordering.
Prices, Taxes, and Offers
Prices and applicable charges will be displayed on the website or at checkout.
Unless stated otherwise, prices are displayed in Indian rupees for Indian orders.
International orders may be priced or charged in another currency where supported by the checkout system.
Applicable taxes, shipping charges, and other mandatory charges will be disclosed as required by law.
Promotional offers, discount codes, and free-shipping benefits are subject to the conditions communicated with the offer. The domestic free-shipping threshold is ₹499.00 or more, subject to the published shipping policy.
We reserve the right to correct genuine pricing or listing errors before accepting an order, subject to applicable law. If an order cannot be honoured because of an error, we will inform you and refund any amount received where required.
Orders and Payment
Placing an order constitutes an offer to purchase the selected products. An order confirmation acknowledges receipt of the order; it does not necessarily mean that dispatch has occurred.
An order may be declined or cancelled where a product is unavailable, payment fails, an apparent error exists, fraud is reasonably suspected, or fulfilment would violate applicable law.
If payment has been received for an order that we cannot fulfil, any refund due will be processed in accordance with applicable law.
Payments are handled through the payment methods made available at checkout. Customers must provide accurate billing and payment information and use payment methods they are authorised to use.
Shipping and Delivery
Order processing normally takes 1–3 business days. Estimated delivery times, eligible free shipping, international shipping arrangements, customs charges, and delivery exceptions are described in our Shipping & Delivery Policy.
Delivery dates are estimates unless expressly guaranteed. We will make reasonable efforts to fulfil orders and communicate material delays.
Customers are responsible for providing accurate delivery details. This does not remove any responsibility we may have under applicable consumer law.
Cancellation, Returns, and Refunds
Cancellations, returns, replacements, and refunds are governed by our Refund, Return & Cancellation Policy.
Nothing in these terms excludes a remedy or right available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended or applicable from time to time, or any other applicable law.
Product Safety and Candle Care
Candles are products involving an open flame and require appropriate care.
Customers should follow all safety and care instructions supplied with the product.
General precautions include:
- Never leave a burning candle unattended.
- Keep burning candles away from children, pets, curtains, paper, and other flammable materials.
- Place candles on a stable, heat-resistant surface.
- Keep candles away from drafts and combustible objects.
- Do not move a candle while its wax is hot or liquid.
- Extinguish the candle before leaving the room or going to sleep.
- Stop use when the candle reaches the safe-use limit stated on its packaging.
Product-specific instructions take precedence where they provide additional safety guidance.
Nothing in these terms excludes liability for product defects, negligence, or other matters for which liability cannot lawfully be excluded.
Intellectual Property
Unless otherwise stated, the website's text, branding, logos, photographs, product descriptions, graphics, and other original content are owned by or licensed to Bloom & Flame.
You may view and use the website for personal, lawful shopping purposes. You must not reproduce, distribute, modify, commercially exploit, or use our intellectual property without permission, except where permitted by law.
Third-Party Services and Links
Our website may use third-party services, including payment gateways, shipping providers, analytics tools, and social media platforms.
Third-party services are subject to their own terms and privacy practices. We are not responsible for independent third-party services beyond responsibilities imposed on us by applicable law.
Privacy
Our collection and use of personal information are described in our Privacy Policy.
By using the website, you acknowledge that your information may be processed for order fulfilment, payment processing, delivery, customer support, fraud prevention, legal compliance, and other purposes disclosed in that policy.
Where consent is required by law, we will seek it appropriately.
Reviews and Customer Submissions
If you submit a review, photograph, or other content, you confirm that you have the necessary rights to submit it and that it is lawful and not misleading.
You grant Bloom & Flame permission to use that content for purposes connected with displaying, moderating, and promoting the relevant products or services, to the extent permitted by law and subject to any applicable consent requirements.
We may remove content that is unlawful, fraudulent, abusive, or unrelated to the website's purpose. We will not treat this provision as permission to misuse personal information or override statutory rights.
Limitation of Liability
To the extent permitted by law, Bloom & Flame will not be responsible for indirect or consequential losses that are not reasonably foreseeable.
Nothing in these terms limits liability that cannot lawfully be limited, including applicable consumer remedies for defective products, unfair trade practices, misleading representations, or deficiencies in service.
Indemnity
You are responsible for unlawful misuse of the website or infringement of third-party rights caused by your conduct. Any indemnity arising under these terms applies only to the extent permitted by applicable law and does not exclude our own legal responsibilities.
Governing Law and Disputes
These terms are governed by the laws of India, subject to mandatory protections and jurisdictional rights available to consumers under applicable law.
Nothing in these terms prevents a consumer from approaching a competent consumer dispute redressal commission or other authority where legally entitled to do so.
Changes to These Terms
We may update these terms from time to time. The latest version will be published on our website with its effective date.
Changes will not remove rights that have already accrued to consumers or apply retrospectively where prohibited by law.
Contact Us
For questions about these terms or an order, contact:
Email: bloomandflame2026@gmail.com
WhatsApp: +91-7703 882 362
Website: https://bloomandflame.com