Shipping policy

Effective Date: 21 October 2026

At Bloom & Flame, every candle is created with care, love, and attention to detail. We want your experience to be just as delightful when your order arrives as it is when you light your candle.

This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through www.bloomandflame.com.

Order Processing

All orders are processed after successful payment confirmation.

As our candles are carefully handcrafted, certain products may require additional preparation time before dispatch.

• Order processing time: 1–3 business days under normal circumstances.
• Handcrafted or made-to-order products: Processing may take additional time, as indicated on the relevant product page.
• Orders are processed on business days, excluding Sundays and public holidays.
• Orders placed during festive seasons, promotional campaigns, or periods of high demand may require additional processing time.

You will receive an order confirmation once your purchase is successfully placed. A shipping confirmation and tracking details will be shared once your order has been dispatched, where tracking is available.

Shipping Destinations

Bloom & Flame currently offers shipping across serviceable locations within India.

Delivery availability depends on the courier partner's service coverage and the delivery PIN code provided at checkout.

International shipping is not currently offered unless expressly stated on our website or confirmed by our customer support team.

Estimated Delivery Timelines

Our estimated delivery timelines are as follows:

These are indicative timelines and may vary depending on the destination, courier availability, weather conditions, public holidays, local restrictions, or other circumstances beyond our control.

The delivery period begins from the date of dispatch, not the date on which the order is placed. Any specific delivery estimate displayed at checkout or on a product page will take precedence where applicable.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

From time to time, Bloom & Flame may offer free shipping, promotional delivery rates, or other shipping benefits. Any applicable conditions will be communicated on the website or during checkout.

Customers are responsible for ensuring that their delivery address and contact details are accurate and complete.

Order Tracking

Once your order has been dispatched, tracking details will be shared by email, SMS, or another available communication channel, where supported by our courier partner.

You may use the tracking link or tracking number provided to check the status of your shipment.

Tracking updates may take some time to appear after dispatch. If tracking information is unavailable or your shipment has not moved for an extended period, please contact us using the details provided below.

Packaging and Handling

Our candles are packed with care to help protect them during transit.

Depending on the product, packaging may include protective materials designed to minimise the risk of breakage, surface damage, or other transit-related issues.

As candles may be sensitive to excessive heat, we recommend bringing delivered parcels indoors promptly and storing candles in a cool, dry place away from direct sunlight and other heat sources.

While we take reasonable precautions to protect our products, transit damage may occasionally occur.

Incorrect Address or Failed Delivery

Please verify your shipping address, PIN code, phone number, and other delivery details before placing your order.

Bloom & Flame cannot guarantee delivery where an address is incomplete, incorrect, or inaccessible, or where the recipient is unavailable to accept the shipment.

If a shipment is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, or failure to collect the parcel, we will contact you to discuss the available options.

Any additional shipping charges for re-dispatch may be communicated to you in advance. Refunds, where applicable, will be handled in accordance with our Refund and Cancellation Policy and applicable law.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.

Delayed, Lost, or Undelivered Shipments

Although we work with courier partners to deliver orders within the estimated timelines, delays may occur due to operational issues, weather conditions, festive-season congestion, transportation disruptions, or other unforeseen events.

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will coordinate with the courier partner, where applicable, to investigate the delay or locate the shipment.

If a shipment is confirmed as lost or undelivered, Bloom & Flame will review the matter and communicate the appropriate resolution, such as re-shipment or a refund, subject to the circumstances, our applicable policies, and consumer protection laws.

Damaged, Broken, or Incorrect Products

We want every Bloom & Flame order to reach you in excellent condition.

If your order arrives with a broken candle, damaged packaging that has affected the product, a missing item, or an incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• Clear photographs of the outer packaging and shipping label.
• Photographs or a short video showing the damaged or incorrect product.
• A brief description of the issue.

Please retain the original packaging until the matter has been reviewed.

After assessing the issue, we will communicate the available resolution, which may include a replacement, re-shipment, or refund, depending on the circumstances and applicable law.

The 48-hour reporting period is intended to help us investigate transit-related issues promptly. It does not limit any rights or remedies available to customers under applicable law.

Order Cancellation and Changes

If you wish to cancel an order or change its delivery details, please contact us as soon as possible.

Cancellation or modification requests may be accommodated before the order is processed or dispatched, subject to the product's preparation status and our Refund and Cancellation Policy.

Once an order has been dispatched, cancellation or address changes may no longer be possible.

For customised or made-to-order candles, additional conditions may apply if preparation has already commenced. Any such conditions will be communicated clearly and will remain subject to applicable law.

Force Majeure and Exceptional Circumstances

Bloom & Flame shall not be responsible for delivery delays caused by events beyond its reasonable control, including natural disasters, extreme weather, public emergencies, strikes, transport disruptions, government restrictions, or other unforeseen events.

In such cases, we will make reasonable efforts to communicate relevant updates and facilitate delivery as soon as practicable.

Nothing in this section excludes any responsibility that cannot lawfully be excluded.

Contact Us

For shipping, delivery, tracking, or order-related enquiries, please contact us:

Brand: Bloom & Flame
Website: www.bloomandflame.com
Email: bloomandflame2026@gmail.com
Phone/WhatsApp: +91-7703 882 362
Business Address: 201C/6, 2nd Floor, D21 Corporate Park, Sector-21, Dwarka, New Delhi-110077

When contacting us, please include your order number so that we can assist you efficiently.

Thank you for choosing Bloom & Flame. Every candle we send carries a little warmth, thoughtfully made and carefully packed, from our hands to your home.

This policy may be updated from time to time. The version published on our website will apply subject to applicable law and any rights arising from your order.