FAQs

About Our Candles 

1. Are Bloom & Flame candles really handmade? 

Yes. Every candle is sculpted by hand by skilled women artisans in India, petal by petal and bead by bead. That's why no two pieces are ever exactly alike. 

2. Why does my candle look slightly different from the photo? 

Because it's handmade, small variations in colour, texture and finish are natural. They make each piece one of a kind. If a product is damaged or clearly different from its description, please contact us. 

3. What wax do you use? 

Our candles are made with soy wax, and some designs combine soy with gel wax. The exact wax for each candle is listed on its product page. 

4. What fragrances are available? 

Sandalwood, Lavender, Cherry Bloom, Aqua Fresh and Nargis. Each product page shows the fragrance of that candle. 

5. Can I reuse the jar, glass or urli after the candle is finished? 

Yes. Our ceramic jars, glass tumblers, urlis and platters are made to be kept. Reuse them for jewellery, small plants, pooja items or décor. 

6. Are these candles for decoration, or can I light them? 

Both. They're beautiful enough to display unlit, and made to be lit. Art You Can Light. 

Candle Care & Safety 

7. How do I burn my candle safely? 

Place it on a stable, heat-resistant surface.
Keep it away from curtains, paper, children and pets.
Never leave a burning candle unattended.
Put it out before you leave the room or go to sleep.
Don't move it while the wax is hot or liquid. 

8. How should I store my candles? 

Keep them in a cool, dry place away from direct sunlight and heat, so the sculpted details stay sharp. Bring delivered parcels indoors as soon as possible. 

Orders & Payment 

9. What payment methods do you accept? 

UPI, debit and credit cards, and net banking. 

10. Do you offer Cash on Delivery? 

No. Cash on Delivery is not available. All orders are prepaid. 

11. Can I cancel or change my order? 

Only before it is dispatched. WhatsApp or email us as soon as possible with your order number. Once your order has shipped, it can't be cancelled or changed. 

12. Do you take custom or bulk gifting orders? 

Yes. We make candles for weddings, festivals, corporate gifting and special occasions. WhatsApp us at +91-7703 -882-362 or email bloomandflame2026@gmail.com with your quantity and date. 

Shipping & Delivery 

13. Where do you ship? 

Across India, to all PIN codes our courier partners serve. We don't ship internationally at the moment. 

14. How long will my order take? 

Orders are dispatched within 1–3 business days. Handmade pieces may need a little longer during festive seasons. After dispatch: 

15. Is shipping free? 

Yes, on orders of ₹499 and above across India. 

16. How do I track my order? 

We'll share a tracking link by email or SMS as soon as your order ships. 

Returns & Damages 

17. Can I return or exchange a candle? 

Every candle is handmade, so we don't accept returns or exchanges for change of mind.

18. What if my candle arrives broken, or I receive the wrong item? 

WhatsApp or email us within 48 hours of delivery with: 

• Your order number 
• Photos or a short video of the parcel and the product 

After review, we'll arrange a replacement or refund. Please keep the original packaging until then. 

Our Story & Contact 

19. Who makes Bloom & Flame candles? 

Skilled women artisans in India: independent earners and the bright light of their families. Every order supports their craft and livelihood. It's opportunity, not charity. 

20. How can I contact you? 

WhatsApp: +91-7703 -882-362

Email: bloomandflame2026@gmail.com 

Please include your order number so we can help you quickly.